Update 4/30/25: Pepper sent out an email today stating that, “Our app is currently undergoing a planned upgrade as we transition to the new 2.0 version of Pepper. During this time, the app may be temporarily down or have intermittent outages over the next couple of weeks. Rest assured — your points are 100% safe, fully recorded, and will be redeemable in full once the system stabilizes. Nothing is lost, and no action is needed on your end. We’re doing everything we can to keep the downtime to a minimum and expect to have the app back online shortly.”
Original Post 4/29/25:
For a couple of days, points redemptions have been unavailable on the Pepper gift card app. As of today, the app gives a pop up that purchases and points redemptions are not available.
There are those who report recently making purchases and not getting the proper gift card. And so I’d recommend not buying any gift cards now, even if the system allows you to.
Initially I took Pepper at their word (via pop up) that the points redemption was undergoing some sort of service and are ‘temporarily unavailable’. Now I’m leaning toward believing that it’s a deeper issue than that. Perhaps they are trying to get more funding to keep things going. Who knows.
Those who paid for a gift card and did not receive can dispute the purchase with their credit card if it doesn’t end up coming through. Hopefully people will at least be able to redeem their points when we get past the ‘temporary’ issue.
In any case, the best deals on the app haven’t been around for some weeks, and they lately stopped selling some top gift card brands – Amazon, Walmart, and Home Depot.
#developing
Note: the Pepper app is still working, and you can go into your Transaction History to find/screenshot all prior gift cards purchased.